Sales
Sales Returns
Learn how to create a sales return invoice in E-Fatorah when a customer returns a product.
Updated 13 Aug 2026
Description
The Sales Returns page lets you record product returns from customers in a documented way linked to the original sale invoice, automatically updating stock levels and issuing a credit note that complies with e-invoicing requirements.
Page Components
- A search bar to select the original sales invoice.
- A table of items available to return with their quantities.
- A return reason field.
- Refund method (cash, customer credit, transfer).
- A log table of previous returns.
Steps
- Open the "Sales Returns" page or click "Return" directly from the original invoice.
- Search for the original invoice by number or customer name.
- Select the products and quantities to be returned.
- Choose the return reason (damaged, mismatched, changed mind, etc.).
- Select the refund method for the customer.
- Click "Save" to issue the credit note and automatically update stock.